Privacy Policy for Edrak on WhatsApp
Edrak is an AI assistant you can talk to on WhatsApp. This page explains, in plain language, what we receive when you message us, what we do with it, who helps us process it, and how to have it deleted.
1Who we are
The service is operated by Edrak (“we”, “us”). On WhatsApp the assistant uses the official WhatsApp Business Platform provided by Meta, and may appear under the business name Labeeb. You can reach us about privacy at [email protected].
WhatsApp itself is operated by Meta. Meta’s handling of your WhatsApp account and messages is described in the WhatsApp Privacy Policy; this page covers only what Edrak does.
2What we receive
We only receive data when you choose to message or call us. We never see your contacts, your other chats or your groups.
| Data | Examples |
|---|---|
| Your WhatsApp identity | Phone number and the profile name you set on WhatsApp |
| What you send | Text, images, documents, voice notes and other files, a location if you share one, and the buttons you tap |
| Voice calls, if you call us | The live audio of the call while it lasts, a written transcript of what you and the assistant said, and the call’s time, length and outcome (answered, missed or declined) |
| Message details | Time sent, message identifiers, and delivery or read status of our replies |
| What we produce | The assistant’s replies, text extracted from files you send, summaries of longer conversations, generated images and task results |
| Technical records | Minimal server logs (time, request type, result) used to keep the service running and secure. Logs do not contain message content. |
3How we use it
- To understand your message and reply to it, including reading files you send so the assistant can answer questions about them.
- To keep the conversation coherent: earlier messages, or a summary of them, are used as context for later replies.
- To keep the service safe: each message is checked automatically for abuse, spam and attempts to manipulate the assistant.
- To carry out longer tasks you ask for, and to tell you how they are progressing.
- To operate, secure, debug and improve the service.
What we do not do. We do not sell your data, we do not use it for advertising, and we do not send you marketing messages. We only write to you in reply to your own messages, or to deliver something you asked for.
4AI processing
Replies are generated by artificial-intelligence models. To produce a reply, the relevant parts of your conversation (your message, recent context and the text of files you sent) are sent to model providers through our routing provider. These providers process the content to return a result to us; we do not permit them to use it to contact you. AI can be wrong: do not rely on the assistant for medical, legal, financial or emergency decisions.
Voice calls. Where voice calling is available and you call our WhatsApp number, the call is answered by an AI voice assistant, not by a person. During the call your voice is streamed live through our servers to OpenAI’s real-time voice model, which listens and speaks the replies; work the assistant does for you during the call is handled by the same AI models as written messages. Calls are transcribed: the transcript of both sides is saved in your conversation, is used as context for later replies like any other message, and is kept and deleted under the same rules. We do not keep an audio recording of the call. If you prefer not to be transcribed, please write to us instead of calling.
5Who processes data for us
| Provider | Role |
|---|---|
| Meta Platforms (WhatsApp Business Platform) | Delivers messages, and connects voice calls, between you and us |
| OpenAI (directly, for voice calls only) | Runs the real-time voice model that hears and speaks during a call and produces its transcript |
| OpenRouter, and the model providers it routes to (such as OpenAI, Amazon Web Services, DeepSeek hosts and TypeSafe) | Run the AI models that read your message and write the reply |
| Our hosting provider | Runs the servers, database and private file storage where conversations are kept |
| Cloudflare | Network security and encrypted connections to our servers |
These providers may process data in countries other than yours. We share only what each needs for its role, and we will give you the current list on request.
6How long we keep it
We keep your conversation, files and results for as long as you use the service, so the assistant can remember context. When you ask us to delete your data we remove it from our live systems within 30 days; backups expire on their own within a further 14 days. Meta keeps its own copies of WhatsApp messages under its policy.
7Security
Connections to our servers are encrypted. Files are kept in private storage and are only reachable through short-lived links. Access to production systems is restricted to authorised staff, and messages from WhatsApp are accepted only after their signature from Meta is verified.
8Your choices and how to delete your data
You can stop at any time by no longer messaging us, or by blocking the number in WhatsApp. You may also ask us for a copy of your data, to correct it, or to delete it.
To delete your data, email [email protected] with the subject “Delete my WhatsApp data” and include the phone number you used to message us.
We will confirm the request through that WhatsApp number, to be sure it comes from you, then delete your conversations, files and results within 30 days. Deleting is permanent and cannot be undone.
9Children
The service is not directed at children under 13, and WhatsApp’s own terms set a minimum age. If you believe a child has sent us personal data, contact us and we will delete it.
10Changes
If we change this policy we will update the date at the top of this page. For significant changes we will tell you in the conversation before they take effect.